4. Tips to Engage Customers in Telephone Conversations

Some estimates claim a person loses over 60 percent of their ability to communicate over the phone. After all, all you can work with is your voice—no body language or facial expressions to fall back on. However, your voice can still be a powerful tool when used properly. Learn how to make the most of your phone selling by incorporating five voice techniques.

Course Objective:
Engage your customers over the phone. 
Use the power of your voice. 
Stand out from your competition.